Control Panel

Blink — Warranty exception approval

Setup & reset
Deletes the messages this scenario is responsible for. Default: this session's sends plus matching scenario content, so ambient background history stays. Some scenarios (e.g. Blink) also remove every message from the demo personas in those channels — including cards posted by Salesforce Flow as the same app. One click. Use this to reset between runs.
Sends all messages flagged isHistory in the scenario to seed Slack AI with past context. Run this before the audience sees the screen.
Nuclear. Deletes every message in all demo channels regardless of who sent it — including seeded ambient history. Requires an admin token and a typed confirmation. Only use when a channel is truly polluted; prefer Clean Demo Content for normal resets.
Undo
Deletes the last message sent this session from Slack and marks it unsent. Messages from previous sessions, other tabs, or posted directly in Slack are not affected.
Deletes all messages sent this session from Slack. A confirmation screen shows exactly which messages will be removed before anything is deleted.
⚡ Chained auto-send On
Only affects steps flagged ⚡ Chained (they fire after the previous step). Turn off to pause on each one and click Send Next. Does not change the Send Automatically button.

1 message · personas: agent

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agent App NEXT
*Warranty exception | Case 00001024 🔴 LIVE CALL · APPROVAL NEEDED*
Jordan is assisting a customer whose outdoor camera has a dark, blurry live view.
> Assessment: Likely moisture behind the inner lens seal, based on the customer-submitted photo. > Warranty: Expired 12 days ago > Requested Action: Approve a one-time complimentary camera replacement.
Open CaseApprove ExceptionDecline
(delay 0.5s)